Return Policy & Right of Withdrawal
We are a small studio, so please handle this responsibly. A large part of what we create is made from recycled materials. This means that small imperfections may be visible. This is part of the unique character.
Of course, it is possible that something goes wrong on our end and that a product does not arrive in good condition. In that case, you can contact us within 14 days, and we will provide instructions for returning it.
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount, including the original shipping costs.
Only the costs for the return from your home to the studio are at your own expense. These costs amount to approximately €5.00 per package (please consult your carrier's website for exact rates).
If you exercise your right of withdrawal, the product, together with all supplied accessories and – if reasonably possible – in its original condition and packaging, must be returned to the seller. Should the product be damaged, we may charge you for this reduction in value. Therefore, please handle the product with care.
How do you exercise your right of withdrawal?
To exercise this right, you can contact us via the Contact form. We will then refund the order amount due within 14 days of notification, provided that the product has already been received back in good order.
Exceptions to the Right of Withdrawal
Some products are excluded from the right of withdrawal:
Custom-made products: Products that are made to measure specifically for you or manufactured based on an individual choice or decision of the buyer.